At Football Index we believe in providing a 'protected entertainment environment'. It is an important part of our overall customer care programme. Gambling in a protected environment should be an exciting and pleasurable experience, for adults. We want you to enjoy the Football Index experience, so please play wisely and within your budget. Please keep your Football Index password secure at all times and to check your last login time each time you return.
1. Staying in Control
The majority of our customers enjoy the Football Index entertainment experience. Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:
- Never chase your losses
- Only gamble what you can afford to lose
- Keep track of the time and amount you spend
- Make use of the deposit limit tool to help control your spending
- If you want to have a break from gambling, you can use our self-exclusion options. Further information can be found in the 'Self-Exclusion or Time Out' section below.
- Make sure you understand the odds/probabilities of winning and losing, and the Game Rules on Football INDEX.
Occasionally individuals may be concerned about their gambling habits. For those who are concerned the following questionnaire from Gamcare may give some guidance.
If you are concerned that gambling may have taken over your (or someone else's life) then the following questions may help you find out:
- Have others ever criticised your gambling?
- Have you ever lied to cover up the amount you have gambled or time you have spent doing it?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you gamble alone for long periods?
- Do you stay away from work or college to gamble?
- Do you gamble to escape from a boring or unhappy life?
- Are you reluctant to spend 'gambling money' on anything else?
- Have you lost interest in your family, friends or pastimes due to gambling?
- After losing, do you feel you must try and win back your losses as soon as possible?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone?
- Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
- Do you feel depressed or even suicidal because of your gambling?
These questions are provided to help an individual decide if he or she has a problem and needs to seek help.
3. Setting Limits
As part of our policy, we give you the tools to set a deposit limit to manage the amount of money that you can deposit into your account. Limits can be set for a 24-hour, 7 day or 30 day period and cannot be overridden.
You can decrease your deposit limits at any time and this will be applied immediately.
Before increasing your deposit limits carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then return to our site to confirm that you still want to increase it.
You can set, amend and confirm your deposit limits under ‘Responsible Gaming’ by selecting ‘Deposit Limits’.
4. Reality Checks
To help you manage the amount of time you spend playing at Football Index, you can set up a Reality Check alert on your account. Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time.
You can set or amend your Reality Check under the ‘Responsible Gaming‘ section.
5. Time Out Tools
If you want to take a short break from playing with us, you can do so by taking a Time Out for a period of 24 hours, 48 hours, 7 days or 30 days.
Once you begin your Time Out, you will not be able to use your account. It will not be possible to reactivate your account until your chosen period has ended.
If you want to stop yourself gambling for a longer period of time you should use Self-Exclusion.
To take a Time Out please select ‘Time Out’ under the ‘Responsible Gaming‘ section.
If you consider that gambling has become problematic for you or you believe that you are at risk of developing gambling problem, with Football Index you have the ability to Self-Exclude yourself from future participation.
You can opt for definite self-exclusion from 6 months up to 5 years or you can stay self-excluded indefinitely. You can self-exclude your account under the Responsible Gaming section or alternatively, you can contact our customer service team for assistance. Further information how to exclude on our platform can be found here.
Upon receipt of your self-exclusion request, we will take the necessary measures to block your account for any gambling activities on our website and any affected 3rd parties while you are self-excluded.↵Should you request to increase the period of your self-exclusion it will become effective immediately upon its receipt.
We will return all remaining funds in your customer account. Remaining funds in your account are cash balance and shares in your portfolio priced at the best sell value, minus the 2% commission fee.
Upon your self-exclusion period expiration, your account will not be automatically re-activated, but only opon request and will come into effect after a further 24 hours cooling-off period following its receipt. If you want to reactive your account contact us over the phone 0800 066 2650 or in person.
As a further preventative measure, we recommend you consider applying the same safeguard at other gambling operators with whom you hold an account. You may wish to register GAMSTOP, which is a free service that enables you to self-exclude from all participating online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
There are many organisations that can provide support and assistance to individuals who develop a problem with gambling. If you feel this has happened to you we recommend contacting a self-help organisation for guidance. The following websites offer advice and guidance. Each website contains help line numbers and an e-mail address that you may contact if you would like confidential advice and support.
The National Council on Problem Gambling is the national advocate for programs and services to assist problem gamblers and their families. The mission of the NCPG is to increase public awareness of pathological gambling, ensure the widespread availability of treatment for problem gamblers and their families, and to encourage research and programs for prevention and education.
GamCare has a commitment to promote responsible attitudes to gambling and to work for the provision of proper care for those who have been harmed by gambling dependency.
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
You should also consider installing software that blocks access to internet gambling websites, for further information please click here.
We also strongly recommend that you “unlike” and / or “un-follow” yourself from any Facebook, Twitter or other social media accounts that are linked to Football Index or other gambling operators.
7. Staff training
All our customer service staff receive awareness training on problem gambling issues.
8. Customer Transaction History and Balance
Customers can easily access a full history of their transactions, withdrawals and deposits under ‘Transaction History’ in the 'Account' menu.
9. Age Verification Policy
It is illegal for anyone under the age of 18 to hold an account and to gamble at https://www.footballindex.co.uk/, or any other services of gambling websites provided by BetIndex Limited.
We take age-verification responsibilities very seriously.
We always verify:
We will restrict or suspend your account until your age is confirmed.
Please be aware that customer accounts found to be underage will be immediately closed, any winnings will be forfeited, deposit/s returned to the original payment method and the case may also be reported to the police.
If you suspect that someone under the age of 18 is gambling with Football Index, please Contact Us so we can take appropriate action.
If you feel you may have an issue with underage gambling or you just want to learn more
please visit https://thebigdeal.com/, run by GamCare, an organisation aimed at young people that offers education and support about gambling.
10. Protection of Minors - Support and Advice
020 8772 9900
Youth Access is the UK’s national membership organisation and directory for young people's information, advice, counselling and support services.
0808 8020 133
Big Deal, part of GamCare, is an organisation aimed at young persons that offers educational and support services.
11. Filtering Systems
If you share your computer with friends or family who are under the legal age to register or bet, there are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:
Net Nanny (http://www.netnanny.com): General blocking software that protects children from inappropriate web content. Also available on iOS and Android devices.
CYBERsitter (http://www.cybersitter.com): Filtering software allowing parents to choose their own sites to block.
GamBlock (www.gamblock.com): Specific blocking software for gambling websites. Also available for Android devices.
Betfilter (www.betfilter.com): Specific blocking software for gambling websites. Also available for Android devices.
Gamban (www.gamban.com): Specific blocking software for gambling websites.
BetIndex will not take any responsibility and shall not be liable for damages caused through use of third party products or services in respect of blocking and monitoring software.
Last updated: 14/05/2019 at 14:13 GMT.